Exchange

EXCHANGE:

Any product bought from SANA SHERAZ’S online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.

 

i - For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

 

ii - For products on Sale we do not offer exchanges unless we deliver the incorrect order.

 

Exchange Policy is only liable within 14 working days after the goods are delivered. The courier charges will be paid by the customer.

 

EXCHANGE PROCEDURE:

SANA SHERAZ does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at “customercare@sanasheraz.pk" or can call us at (+92) 3228427473 along with your order number for our customer care representative to schedule the right one for you.