1. THE PRODUCT I RECEIVED IS FAULTY (DAMAGED/DEFECTED OR NOT WHAT I ORDERED).
WHAT DO I DO?
In the rare case that the product you received is damaged, Defected or incomplete or wrong
we apologize for the inconvenience. We try to make sure that each order is correctly placed
to every customer. However, should you find yourself in such a situation you can simply
contact us email@example.com or at Whatsapp/call us at +92 3228427473 and exchange the product for something else. Company will be able to bear all shipping costs in this case.
2. CAN I EXCHANGE THE ITEM?
· Your request for return and exchange needs to be sent within 7 days from the date of delivery.
· The return or exchange will only be facilitated for the goods purchased through
· The product tags / Insert Card should be intact.
You can request an exchange if:
· You are not satisfied with the product received
· You are not satisfied with the color or Fabric
Customer will have to pay all shipping expenses in this Case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit,
body odors, perfume scents, have any kind of marks, damages or water stains.
3. CAN I GET CASH REFUND INSTEAD?
Sana Sheraz does not offer any cash refunds. We do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.
4. CAN I EXCHANGE OR RETURN SALE ITEMS?
Sale items can not be exchanged or returned once purchased.